General Information
What is the shelf life of your candy?
The shelf life of our candy varies by product. Solid chocolate has a shelf life of up to 2 years, while most other items are best enjoyed within 1 year. Products that contain nuts are freshest when consumed within 9 months. Please refer to the Best By date on the product packaging for optimal taste.
How do I read the Best By date on my chocolate?
All of our products are marked with a six-digit Best By date in the format BBMMDDYY. (For example, BB123125 would indicate a Best By date of December 31, 2025.) We recommend enjoying your treats before this date for the best quality and freshness, however, with proper storage, your chocolate will remain edible past the Best By date.
How should I store my chocolate?
For the best results, store your chocolates in a cool, dry place—ideally around 60–70 °F—and away from direct sunlight, humidity, and strong odors. We don’t recommend refrigerating or freezing your chocolate, as this can affect its texture and appearance. For more helpful storage tips, check out our blog to keep your treats tasting their best.
My chocolate is covered in a white film. Is it safe to eat?
The white film you see on your chocolate is known as “bloom,” and it’s perfectly safe to eat. Bloom can occur when chocolate is exposed to sudden temperature changes or stored in a humid environment, causing the cocoa butter or sugar to rise to the surface, creating a whitish or streaky appearance. While it may affect the texture and look of the chocolate, it doesn’t impact safety. Proper storage in a cool, dry place can help prevent bloom from occurring.
Do you do presentations for groups/organizations?
Yes, we offer presentations for groups and organizations. Please contact us by phone at 1-800-255-7771 to speak with our event specialist.
Do your boxed chocolates come gift wrapped?
Yes, all of our boxed chocolates are finished with either gift wrap or a box sleeve. (Designs vary based on the time of year or holiday season.)
Do you offer tours of your facility?
At this time, we are not offering tours as we move into our new, state-of-the-art production facility in the heart of Canonsburg. Please check back for updates and more information on tours in early 2026.
Do you give donations for events and other charitable causes?
Yes, we’re proud to support community events and charitable causes through product donations. To be considered, please ensure your request meets our criteria and complete our donation request form. Although we can’t fulfill every submission, we review each one carefully and will contact you directly if your donation is approved.
Where can I purchase Sarris Candies aside from online and your Canonsburg store?
Our products can be found at over 1,200 retail locations across 17 states. Visit our Store Locator page and type in your zip code to find our products near you.
